Cognos 11.1.3 page load speed issue

This forum is the beginning of our inclusion of Cognos users to have their own place to go within our community. It is said the ETL and BI don't intersect, but as IBM integrates their platforms, there are less lines of demarcation between the two.

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jackson.eyton
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Cognos 11.1.3 page load speed issue

Post by jackson.eyton »

Hi everyone, figured I would ask here in case someone has run into this. I do have an open ticket with IBM as well so if they find anything I will update this for everyone. Basically we have an issue with our Cognos after we upgraded to 11.1.3 from 11.0.9. This was an in-place over the top upgrade. The issue is that when we click login, or hit refresh on the page already logged in, it takes a good solid 45-60 seconds to load the page. The circle loading animation just spins for that time. Once its loaded, its fine, navigation is smooth, reports execute and return in a timely manner, its just that login/refresh.

I have noted the following in the service start logs on the cognos server:
11:16:50, CM-REQ-4296 An HTTP request to the connector "{connector}" timed out

And, while I can't find it now, when doing a UI Responsiveness test in IE I noted that a huge chunk of the page load time was some generic http request. I have a feeling that the page load is doing some http request to something that is timing out and then completes loading the page. Though I can't find any solid evidence on that yet.
-Me
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