Director Client Connection Issue

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DrQue
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Joined: Wed Dec 23, 2015 3:14 am
Location: UK

Director Client Connection Issue

Post by DrQue »

We are not able to launch the director client from one of our head nodes (is a grid environment though the problem only occurs on the one HN).
There is no issue in launching Designer/DS Admin and when I launch director I can see the associated dsapi_server and the dsapi_slave processes.
When I kill the processes I get the broken connection messages and director launches.
Any ideas on what I could check to see what is causing the blockage?
PaulVL
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Joined: Fri Dec 17, 2010 4:36 pm

Post by PaulVL »

you bounced WAS/Node Agents/Engine?

is everybody having that issue or just 1/2 users?

is the issue happening for any other projects on the box or just the one?
DrQue
Participant
Posts: 2
Joined: Wed Dec 23, 2015 3:14 am
Location: UK

Director Client Issue

Post by DrQue »

Hi thanks for the reply. Everyone is having the issue. It is happening across all projects on this particular head node. We bounced DS and no resolution. We had the same issue on resilience. Yesterday evening we bounced the server which has resolved the problem but not understanding the root cause always leaves me a little uneasy.
PaulVL
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Posts: 1315
Joined: Fri Dec 17, 2010 4:36 pm

Post by PaulVL »

when you say you bounced datastage during your first attempt, did you bounce all three levels? WAS+Node Agents+Engine? Or just the engine?
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