Account Inactive message @ logon

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bikramg
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Account Inactive message @ logon

Post by bikramg »

Hi Editor\Admin,

We have a group premium account for user code "ami". I recently started getting account inactive message while logging on and it's not letting me to logon \ follow forgot password etc. Have sent email twice to the webmaster and also to membership.director - no responses from any of those.

The membership is up for renewal 20th of this month.

Could someone please resolve the issue with this account?

Thanks
Bikram
asorrell
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Location: Colleyville, Texas

Post by asorrell »

I just checked and everything looks good for user "ami". I just changed a minor setting and hit "update" to see if it resets your access.

Can you try again? If it still shows as non-working then Dennis (Editor) will have to look into it. Even though I'm an admin, I don't have access to the billing / authorization part of the system.
Andy Sorrell
Certified DataStage Consultant
IBM Analytics Champion 2009 - 2020
ami
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Post by ami »

Thanks Andy. Seems to be working now. :D
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