Then it would seem the "urgent PMR" is in order and I would advise you to make sure the message in the last sentence is communicated to them as well.iHijazi wrote:Please advise ASAP, this is Urgent and Critical Case, and we may need to raise an urgent PMR if required. Client is really disappointed of this whole 8.5 version.
You may get lucky and have someone with both 8.5 and "TD" experience in this issue wander by but I wouldn't rely on it. Also keep in mind that it is a Sunday in the states so that cuts out a portion of the traffic.