DataStage Client Encounter a problem, then quit

xinhuang66 · Post by **xinhuang66** » Mon Dec 11, 2006 11:58 pm

My Client Platform is Win XP Version 2002 + SP2.
Sometimes when I work on Job Sequencer development, I encountered a error message, and then the whole DS will quit. the error message is in the pics.

Does anybody has any ideas about it ..

I cann't upload the pics. Just write down all Error messages.

DataStage Designer has encountered a problem and needs to close. We are sorry for the inconvenience.

Please tell Microsoft about the problem.

Basically, the error is very similar to an IE errors.

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I_Server_Whale · Post by **I_Server_Whale** » Tue Dec 12, 2006 1:12 am

Hi,

This is what one of my ex-colleague found out when he had the same issue. Below is the quote from his email:

Do you guys remember the issue where when editing the sequencer designer would crash after making multiple changes to the job? Well I don't have an explanation but I do have a resolution! Notice the "Checkmark" Icon known correctly known as the button to handle/show "Stage Validation Errors" on the attached pic

If this button is selected then datastage will behave the way we have seen in the past, however if you un-select this button life is good. I tested this by taking a sequencer that had 20 stages and I deleted each one, one-by-one including the links and it never even hesitated or crashed.

Seems like a cheesy solution but let me know if it resolved your issue.

Whale.

chulett · Post by **chulett** » Tue Dec 12, 2006 7:58 am

The less 'cheesy' answer would be to download the patch for this from the eService website.

I_Server_Whale · Post by **I_Server_Whale** » Tue Dec 12, 2006 12:00 pm

Wow ! Cool. Thanks Craig ! Didn't know that there was a patch for that.

Thanks !

Whale.

chulett · Post by **chulett** » Tue Dec 12, 2006 12:35 pm

Specifically the e72758-multi-client.zip patch.

xinhuang66 · Post by **xinhuang66** » Wed Dec 13, 2006 5:20 pm

chulett wrote:The less 'cheesy' answer would be to download the patch for this from the eService website. ...

I unchecked the button, but still mee the same problem.

It looks that I need to apply the patch. Unfornuately, i still couldn't get the validation email about my login......

xinhuang66 · Post by **xinhuang66** » Tue Jan 09, 2007 4:21 pm

I cannot login to eService website, can anybody send the patch to my email box? xin.huang@senetas.com

I_Server_Whale · Post by **I_Server_Whale** » Tue Jan 09, 2007 4:29 pm

I think distribution of patches without the consent of Ascential/IBM is considered a legal violation.

Instead, you should probably call them and figure out why you are not able to login and resolve it.

Whale.

kumar_s · Post by **kumar_s** » Tue Jan 09, 2007 4:31 pm

You may need to use your official company email address for login. Check if email been blocked from IBM in you email server.

vmcburney · Post by **vmcburney** » Tue Jan 09, 2007 4:48 pm

Sometimes the email function of e.services doesn't work. I suggest your ring IBM-Ascential support and ask for the patch and ask them to manually send you an e.services authentication message.