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Premium Membership issue

Posted: Mon Aug 10, 2015 11:22 pm
by pavan5035
<split from this discussion>

I am supposed to be a premium member since last yeasr September.Please find the proof.I tried many times to fix it but of of no use.So its up to Admin if he want to show this content to me or not.
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Pavan Kumar Kamarthi,

Thank you for shopping with DSXchange.com & DSXchange Learning Center at http://shop.dsxchange.net.

This automated e-mail serves as our acknowledgment of your order.

Order Summary
-------------

Invoice #: 0000002910

Order Date: Tue, Sep 30, 2014 14:58:23

Payment:
Your order balance is $65.00 which will be paid via PayPal Website Payment Standard.


Order Contents:

----------------------------------------------------------------------------------------------------------
Qty | Item # | Description | Price Each | Total Price
----------------------------------------------------------------------------------------------------------
1 | DSXchange IBM 1 Year Prem | DSXchange IBM 1 Year Premium Membership | $65.00 | $65.00
| Mem | (IBM Employees only)
DSXchange User Name: pavi
----------------------------------------------------------------------------------------------------------
Subtotal $65.00
Tax $0.00
Shipping $0.00
----------------------------------------------------------------------------------------------------------
Balance Due $65.00

Shipping Information:

<removed>

You will receive a confirmation e-mail providing shipping details when your order is shipped.

View your order invoice online by visiting <removed>

Thank you for shopping with us.

- DSXchange.com & DSXchange Learning Center
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Posted: Mon Aug 10, 2015 11:42 pm
by chulett
pavan5035 wrote:DSXchange User Name: pavi
That email says it is for a different user name and if I search for all posts by "pavi" they do come up as a Premium Member.

ps. Removing the personal information from your post...

Posted: Mon Aug 10, 2015 11:57 pm
by ray.wurlod
So, to the computer hosting DSXchange, pavan5035 and pavi are not the same.

Login as pavi and you should be able to see the premium content.

Posted: Tue Aug 11, 2015 8:16 am
by pavi
I logged in a user Pavi.I am still a non premium member and I dont see premium stuff :)

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Welcome pavi




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Posted: Tue Aug 11, 2015 8:43 pm
by chulett
Unfortunately, there's nothing that Ray or I can do about that. We don't have the power and are (when you get right down to it) users of this site like you and everyone else are. In your efforts to get this corrected, did you email "editor@dsxchange.net"? That's the only avenue that I am aware of.

Posted: Wed Aug 12, 2015 10:41 am
by pavi
I mailed them right after i purchased the subscription and I dont se it activated but unfortunatly no answer.Please find the same.

Hello Rick,



Even though I paid for 1 year premium access, I still cannot see the premium content in DSXchange. Can you please help me get the access?



Please find the snapshot attached.



Thank You!

Posted: Wed Aug 12, 2015 11:12 am
by chulett
Verify that you used the exact email address noted above.

Posted: Wed Aug 12, 2015 3:53 pm
by ray.wurlod
chulett wrote:Verify that you used the exact email address noted above.
Noting that it's dsxchange.net, not dsxchange.com